Warranty Information

INDUSTRIAL PRODUCTS

Warranty:
The goods sold in our Industrial Catalog - 27.12 are warranted free from defects in workmanship and materials for 12 months from the ship date.

Disclaimer of warranties:
No other warranty, express or implied, including the implied warranty of merchantability or fitness for particular purpose, is given and no affirmation of Peerless Industrial Group, by words or action, shall constitute a warranty. Peerless Industrial Group will not pay any claim for labor on any of its products or for delays or damages by reason on their use.

Buyer’s Remedies:
Buyer’s sole remedy for breach of any warranty is limited exclusively to obtaining, at the discretion of Peerless Industrial Group, either repair or replacement of any product sold hereunder and manufactured by Peerless Industrial Group. In no event shall Peerless Industrial Group be liable for any incidental or consequential damages. Buyer must notify Peerless Industrial Group, in writing, within 10 days of discovery of the alleged defect, if within the warranty period stated above. After receiving authorization from Peerless Industrial Group, product shall be returned to the Peerless Industrial Group plant, transportation prepaid, within 30 days.

Return Goods Policy:
Items purchased from this catalog are returnable ONLY when pre-authorized by a Peerless Industrial Group Customer Service Representative, who will issue a Return Authorization Number. This number must be displayed PROMINENTLY on the return material shipping containers AND the carrier’s freight bill. UNAUTHORIZED SHIPMENTS WILL BE REFUSED AND RETURNED AT THE SENDER’S EXPENSE. All authorized returns must be sent prepaid to Winona, MN, South Holland, IL, Jeannette, PA, or Clackamas OR, and are subject to restocking and repackaging charges. Any product not returned in original saleable condition will be subject to an additional reconditioning charge.

Claims and Shortages:
Peerless is willing to assist you in collecting claims for lost or damaged goods, however we are not responsible for collection of claims or replacement of merchandise. All requests for assistance must be accompanied by a copy of the freight bill noting the shortage or damage and signed by the delivering carrier’s driver. All requests made to Peerless Industrial Group must be received within 30 days of date of delivery.

Minimum Invoice:
The minimum invoice allowed is $100.
A $10 charge will be applied to any invoice below this amount.

TRACTION PRODUCTS

Traction Product Warranty:

All winter traction products in this catalog are warranted free from defect in workmanship and material for one year from the date of delivery to user. Defective product may be returned to the manufacturer, freight prepaid, within 10 days of discovery of alleged defect. Inspection will be made to determine cause of failure.

Chain determined to be defective will be repaired or replaced. Buyer shall not be entitled to recover any incidental or consequential damages. No compensation will be made for any labor claim, delays or damages incurred by using this product.

Although this warranty gives you specific rights, you may have other legal rights which differ from state to state. For more information contact us.

THIS WARRANTY IS VOID IF:

  • SPEEDS EXCEED 30MPH / 50KMH, (UNLESS OTHERWISE NOTED)
  • MANUFACTURERS RECOMMENDATIONS ARE NOT FOLLOWED
  • FITTED IMPROPERLY OR INSTALLED IMPROPERLY 

CAUTION: All winter traction product cross members will wear out with extended use. Products can also break due to misfit, misapplication or misuse. If this should occur, stop immediately and repair or replace product. If these cautions are ignored, Peerless Industrial Group and its distributors are not responsible for injury or vehicle damage. Manufacturer will not warranty alloy wheels or wheel covers damaged by chains or chain tighteners.

Check your owner’s manual:

Most vehicle manufacturers make a statement regarding clearance issues related to their vehicles. Follow your vehicle manufacturer’s recommendations regarding tire chains.  This information is located in the owner’s manual under chains, traction devices, tires or a similar heading. It is important to select a traction product that is compatible with the minimum class assigned to your vehicle. This reference is based on the original tire and wheel size shown in your owner’s manual. Using a different size tire may affect the chain’s ability to operate properly. If you can’t locate the clearance requirements of your vehicle, contact the manufacturer.